Privacy & Data Protection
We appreciate your visit to our website and thank you for your interest in our company, our products and our web pages. Protecting your privacy when using our web pages is important to us. Therefore, please take note of the following information:
1) Basic Information about handling personal data
You may visit our website without your having to release any personal data. For each access to our website usage data will be transmitted by the respective internet browser and are stored in log files, the so called server log files such as date and time of the call, name of the accessed page, data volume transferred and the name of the inquiring provider. Those data cannot be attributed to a particular person and are exclusively intended to ensure a smooth operation of our website and to improve our offer.
Personal data are only collected if you voluntarily disclose such data to us for the purpose of concluding a contract or opening a customer account. It is evident from the respective input form which data are collected. Closing your customer account shall be possible at any time and may be effected through a message to the contact address described below. We store and use the data you disclose to us for the purpose of contract processing. Upon complete fulfilment of the contract or closing of your customer account, your data will be blocked with care for tax and commercial retention periods and will be deleted upon expiry of those periods, unless you have explicitly consented to the further use of your data or we reserve the right to use your data permitted by law. Hereinafter we inform you accordingly about such a reservation.
When contacting us (for example via contact form or e-mail) personal data will be collected. It is evident from the respective input form which data are collected. Those data will be stored and processed exclusively for the purpose of responding to your enquiry or of getting in contact with you and for the connected technical administration. Your data will be deleted after final processing of your inquiry, if you so desire, provided that legal retention periods will not be barred by a deletion.
Furthermore, personal data will be collected, if you register with our e-mail newsletter. Those data will be used for advertising purposes in the form of an e-mail newsletter, if you agree in this expressly as follows:
"Please send me general product information on cerascreen products"
You can cancel the newsletter at any time by clicking on the link provided in the newsletter or by a corresponding message addressed to us. After cancelation your e-mail address will be immediately deleted in our newsletter mailing list.
The dispatch of newsletters takes place via the service provider The Rocket Science Group, LLC d/b/a MailChimp, 512 Means St., Suite 404 Atlanta, Georgia- 30318, USA (http://www.mailchimp.com/), the company to which we pass on your personal data for the purpose of transmitting newsletters. Please note, that normally your personal data will be transmitted to a MailChimp server in the USA and stored there. We have concluded a data processing contract with MailChimp to protect your data on the basis of EU commission standard contractual clauses in order to enable the transmission of your personal data to Mail Chimp. This data processing contract can be seen at the following internet address, if interested: http://mailchimp.com/legal/forms/data-processing-agreement/. You may object to the storage and use of your personal data at any time with effect for the future. To this end, please contact us via the e-mail address mentioned in the legal notice.
2) Transfer of personal data for the purpose of order handling
2.1 For the purpose of contract fulfillment, personal data collected by us are transferred to the transport company commissioned with the delivery, provided this is required for delivering the goods. For the processing of payments we pass on your payment data to the authorized banking institution.
Among other things this website uses so-called "cookies” serving to make our Internet presence more user-friendly, effective and secure – for instance to accelerate navigation on our platform. Furthermore, cookies allow us to measure the frequency of website visits as well as general navigation. Cookies are small text files stored on your computer system. Please note that some of these cookies are transferred from our server to your computer system, mostly so-called "session cookies”. "Session cookies” are characterized by being automatically deleted from your hard drive upon the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system during your next visit (so-called permanent cookies). You may certainly decline these cookies at any time provided your browser permits this. Please note that once your browser is set to decline cookies (from our website) certain features of this website may not be available or restricted.
4) Contact for requesting customer rating information
We transmit your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Köln (www.trustedshops.de) as a reminder for giving an assessment of your order since Trusted Shops is supposed to remind you about the possibility of giving such an assessment via e-mail. We only do so, if you have given us your explicit consent prior to or after submitting your order by activating a corresponding check box and by clicking a button ("evaluate at a later stage”) provided for this purpose. This consent may be revoked at any time by notifying Trusted Shops via the contact address mentioned below or directly.
Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.
5) Use of Google AdWords Conversion-Tracking
This website utilizes the online advertising program "Google AdWords” and the conversion tracking within the framework of Google AdWords. The conversion-tracking cookie is set on the user’s browser, if he clicks on an ad delivered by Google. Cookies are small text files, which the internet browser places on your browser. These cookies lose their validity after 30 days .They are not used to acquire personal identification data. If the user visits a certain page of this website and if the cookie has not yet expired, Google and we will be able to tell that the user clicked on the ad and was forwarded to this page. Each Google AdWords client gets a different cookie. Thus, cookies cannot be tracked via the website of AdWords clients. The information collected by the conversion cookies are used to provide aggregate conversion statistics to AdWord clients who have opted-in for conversion tracking. Clients are informed about the total number of users who clicked on the ad and were forwarded to a conversion tracking tag page. However, they do not get any information enabling them to identify users personally. If you do not want to participate in the tracking program, you can refuse the use of this program by easily deactivating the google conversion-tracking cookie via your internet browser through the user settings. In this case, you will not be included in the conversion tracking statistics. Further information concerning Google data privacy can be found at http://www.google.de/policies/privacy/
6) Social Plugins
6.1 We have incorporated so-called social plugins (plugins) of the bookmarking service AddThis into our website which is operated by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA ("AddThis"). The plugins are mostly labeled with the AddThis logo, for example in the form of a white plus sign on orange background. A list and the appearance of thes AddThis plugins may be viewed at: https://www.addthis.com/get/sharing.
When you access a page from our website that includes such a plugin, your browser sets up a direct link to AddThis servers. The content of the plugins is directly passed by AddThis to your browser and integrated into the website. By integrating the plugin, AddThis receives the information that your browser has accessed the respective page of our website and sets a cookie on your computer for the purpose of identifying your browser. This information (including your IP address) will be sent directly from your browser to a server from AddThis in the United States and stored there. AddThis uses those data for the purpose of creating user profiles in an anonymized form serving as a basis for a customized and interest-related advertising regarding the visitors to websites which include AddThis plugins.
You can completely disable the downloading of AddThis plugins with add-ons, such as the script blocker “NoScript” (http://noscript.net/).
6.2 We have incorporated so-called plugins of the social network facebook.com (hereinafter "Facebook”) into our website. Facebook is a company of the Facebook Inc., California Ave, Palo Alto, CA 94304, United States. A list and the appearance of these Facebook plugins may be viewed at the following Internet address: http://developers.facebook.com/docs/plugins
During each visit of a webpage of our online presence that is equipped with such a plugin, the plugin causes the browser used by you to download the visual presentation of the plugin from the Facebook server and to display it. By integrating the plugin, Facebook receives the information that your browser has visited the respective webpage of our website even if you do not have a Facebook user account or are not currently logged into Facebook. This information (including your IP address) will be sent directly from your browser to a server from Facebook in the United States and stored there.
If you are a member of Facebook, and while visiting our website are logged into Facebook, Facebook due to information sent by the plugin recognizes which particular webpage of our website you are currently visiting and assigns this to your personal Facebook user account regardless of whether you activate one of the plugins. Should you then activate one of the plugins, for example by clicking the "I like” button or by submitting a comment, this will be sent to your personal user account with Facebook and stored there. To prevent Facebook from assigning collected data to your user account on Facebook, you have to log out from Facebook before visiting our website. To block Facebook plugins from collecting and transferring your visitor data in the future you may obtain a Browser Add On by "Facebook Blocker” for several Internet browsers at the following link; please do not delete the Browser Add On for as long as you wish to block Facebook plugins: http://webgraph.com/resources/facebookblocker/
6.3 On our webpage we use the "+1” Button of the social network Google+ (Google Plus) of the Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 United States, (hereinafter "Google").
During each visit of a webpage of our website that is equipped with a "+1” button, the "+1” button causes the browser used by you to download the visual presentation of the "+1” button from the Google server and to display it. By doing so, the Google server receives the information which particular webpage of our website you are currently visiting. When displaying a "+1” button, Google records your browsing history for a period of up to two weeks for system maintenance and troubleshooting purposes. Further evaluation of your visit of a website of our website with a "+1” button does not take place.
Should you activate the "+1” button while being logged into Google+ (Google Plus), then Google by using your Google profile records information on the URL recommended by you, your IP address and other browser related information so that your "+1” recommendation can be stored and made publicly accessible. Your "+1” recommendation may be displayed as reference together with your profile name and your photo in Google services such as search results or your Google profile (as "+1” tab in your Google profile) or in other places on websites and adverts on the Internet.
6.4 On our website so called social plug-ins („plugins”) of the online service Instagram are applied which are operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA („Instagram“). The plugins can be recognized by the Instagram logo, for example in form of an Instagram camera. A list of Instagram plugins and their look can be found under: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
If you request a page of our website, which contains such a plugin, your browser will build up a direct connection to the servers of Instagram. The content of the plugin will be directly transmitted from Instagram to your browser and integrated into the page of the website. By integrating the plugin, Instagram obtains the information that your browser has accessed on the corresponding page of our website, even if you do not have an Instagram profile or if you are not logged into Instagram. This information (including your IP address) will be directly transferred to and stored on a server operated by Instagram in the USA.
If you are logged in with Instagram, it will be able to assign your visit of our website to your Instagram account. If you interact with the plugins, such as pressing the Instagram camera button, the corresponding information will be sent directly to a server of Instagram and be stored there. The information is also posted on your Instagram account and can be seen by your contacts.
For information on the purpose and extent of data capture and the further processing and use of data by Instagram, as well as your rights in this regard and turn-off options for the protection of your personal privacy, please refer to the Instagram data protection information: https://help.instagram.com/155833707900388/.
If you do not want Instagram to collect data about you via our internet website and to link this directly with your data stored on your Instagram account, you need to log off from Instagram before going to our website. You can completely prevent the loading of Instagram plugins on your browser by add-ons such as the script blocker “NoScript” (http:// noscript.net/).
6.5 On our website so called social plug-ins ("plugins” of the social network Pinterest are applied, which are operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest" The plug-ins can be recognized by the button "Pin-it” on our website.
If you request a page of our website, which contains such a plug-in, your browser will build up a direct connection to the servers of Pinterest. The content of the plug-in will be directly transmitted from Pinterest to your browser, which will integrate it into the website. By integrating the plug-in, Pinterest obtains the information that your browser has accessed on the corresponding page of our website, even if you do not have a Pinterest account or if you are not logged into Pinterest currently. This information (including your IP address) is transferred to and stored on a server operated by Pinterest in the USA.
If you are logged in with Pinterest, it will be able to assign your visit of our website to your Pinterest account. If you interact with the plug-ins, such as pressing the "Pin-it” button, the corresponding information is sent directly to Pinterest and will be stored there. The information is also posted on Pinterest and can be seen by your contacts.
For information on the purpose and extent of data capture and the further processing and use of data by Pinterest, as well as your rights in this regard and turn-off options for the protection of your personal privacy, please refer to the Pinterest data protection information: http://about.pinterest.com/de/privacy-policy
If you do not want Pinterest to collect data about you via our internet website and to link this with your data stored on Pinterest, you need to log off from Pinterest before going to our website.
6.6 This website uses so called social plugins (« plugins ») from the micro-blogging service Twitter operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (« Twitter »). The plugins are labeled with the Twitter logo, for example in the form of a blue « Twitter » bird. You will find an overview of the Twitter plugins and their appearance at : https://twitter.com/about/resources/buttons.
If you request a page of our website, which contains such a plugin, your browser will build up a direct connection to the servers of Twitter. The plugin’s content will be directly tranmitted from Twitter to your browser, which will integrate it into the page. Through integration of the plugin, Twitter obtains the information that you browser has accessed the relevant page of our website, even if you do not have a Twitter profile or if you are not logged into Twitter currently. This information (including your IP address) will be directly transmitted from your browser to a Twitter server in the USA and saved there.
If you are logged into Twitter, Twitter may directly assign the visit of our website to your Twitter account. If you interact with the plugins, for example by activating the Twitter button, the corresponding information will also be directly transmitted by your browser to a Twitter server in the USA and saved there. Furthermore, this information will be released on your Twitter account and revealed to your contacts.
If you do not want Twitter to allocate data collected via our website to your Twitter account, you have to log out of Twitter prior to visiting our website. You can completely prevent the downloading of Twitter plugins by browser add-ons, for example by using the script blocker : « NoScript » (http://noscript.net/).
This website uses the Youtube embedding functions for display and playback of videos offered by "Youtube". To this end, the extended data protection mode is used to ensure, according to provider information, that user information will only be stored once the playback functon of the video is started. When the playback function of embedded Youtube videos is started, the provider sets "Youtube" cookies in order to collect information on users. According to indications from "Youtube", the use of those cookies is intended to record video statistics, to improve user-friendliness and to avoid improper actions. Regardless of whether the embedded video is played back, a connection to the Google network "double click" is established when visiting this website. This may trigger further data processing beyound our control.
Further information on "YouTube" data protection can be found in the provider's data protection statement at: https://www.google.de/intl/de/policies/privacy/
8) Web analysis service
This website uses Google Analytics, a web analysis service of Google Inc. ("Google”). Google Analytics uses so-called Cookies, text files which are stored on your computer and which enable you to conduct an analysis of the use of the website. The information generated by the cookies about your use of the website will normally be transmitted to a server in the US, where it is stored.
In the case of activating an IP anonymizer for this website, your IP address will however be abbreviated by Google within the member states of the European Union or within other member states to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be transmitted to a server in the US, where it is abbreviated. On behalf of the website operator, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide further services connected to the website use and the internet use for the benefit of the website operator.
The IP address transmitted by your browser in the context of Google Analytics will not be linked to other data retrieved by Google. You may prevent the storage of cookies by making the appropriate settings in your browser. However, we should point out that in that case you might not be able to use the full functionality of this website. You may permanently refuse Google to collect data generated by cookies regarding the use of the website (including your IP address) and to process them by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser plugin or for browsers regarding mobile devices, please click on the following link in order to set an opt-out cookie, which disables Google Analytics to collect data on this website in the future (this opt-out cookie only functions for this browser and this domain. If you delete your cookies on this browser, you have to click again on this link:
It is noted that this website uses Google Analytics with the extension “anonymizetp()”. IP addresses can therefore be processed only in abbreviated form in order to prevent personal references.
Deactivation of Hotjar: If you do not want Hotjar to collect your data, you can activate the Hotjar OPT-OUT. There you have the possibility to deactivate or reactivate the collection of data by Hotjar by simply clicking on the red "Deactivate Hotjar" button. Attention: The deletion of cookies, the use of the incognito/private mode of your browser, or the use of another browser leads to the collection of data again.
- This website uses retargeting technology of Google Inc. (“Google”). This technology enables us to target visitors of our website with interest-based ads who already have shown interest in our shop and in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your computer or your mobile devices in order to collect anonymized date about your interests and adapt ads specifically according to the stored information. Cookies are small text files stored on your computer or your mobile devices. They help us to display ads, which are most likely to correspond to your product and information interests. You may permanently refuse the setting of cookies for advertisement purposes by downloading and installing the browser plug-in using the following link: https://www.google.com/settings/ads/onweb/
10) Information on Customer Rights and Contacts
You are entitled to obtain information on your saved data free of charge and on how to correct, block or delete this data where applicable. Please contact us with any further inquiries about the collection, processing or use of your personal data. The same shall apply for obtaining information, your requests to block, delete or correct your personal data as well as for withdrawals of granted consents. You can find our contact address in our legal notice.
If you have any questions, please do not hesitate to contact us directly via the contact details in our imprint.